Shipping policy

This Shipping Policy explains the shipping and delivery terms for orders placed with The Maple Gents, owned and operated by Nora Ecom Valley.

Shipping Destination

We currently ship orders to addresses within Canada.

Please ensure that your shipping address and contact information are complete and accurate when placing your order. We are not responsible for delays caused by incorrect or incomplete delivery information provided at checkout.

Shipping Cost

We offer free shipping on all Canadian orders. There is no minimum order value required to qualify for free standard shipping.

Processing Time

Orders are generally processed within 1–3 business days.

Orders placed before 11:00 PM (GMT+1) will be processed on the same business day. Orders placed after this time will begin processing on the next business day.

Processing includes order confirmation, verification, quality checks, and preparation of your order for shipment.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Time

After your order has been processed, the estimated delivery time is 3–8 business days.

This means the total estimated timeframe from placing your order to delivery is approximately 4–11 business days.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, high-volume periods, public holidays, or other transportation disruptions.

Order Tracking

Tracking is available for shipped orders. Once your order has been dispatched and tracking information becomes available, you will receive the relevant tracking details.

You can use these details to follow the progress of your shipment through our Track Your Order page.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

Customs, Duties and Import Taxes

Orders shipped to Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities or the applicable carrier.

Any customs duties, import taxes, or similar charges that are not collected at checkout are the responsibility of the customer. These charges are determined by the relevant authorities and are not controlled by The Maple Gents.

We recommend checking applicable Canadian import requirements before placing an order if you are unsure whether additional charges may apply.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at info@themaplegents.com as soon as possible. We will try to assist you before the order is dispatched, but we cannot guarantee that an address can be changed once processing or shipment has begun.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be shipped again.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please first check your tracking information for the latest carrier update.

Occasional shipping delays can occur after an order has left our facilities. If there has been no meaningful tracking update or your order is significantly delayed, please contact our customer service team so that we can review the shipment and, where appropriate, contact the carrier.

Lost Packages and Non-Delivery

If your tracking information indicates that your package has not been delivered and there has been no meaningful tracking update for an extended period, please contact us so that we can investigate the shipment with the carrier.

If a shipment is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with applicable consumer laws and the circumstances of the order.

If tracking shows that a package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbours, building reception, or other safe locations where the carrier may have left the package. If you still cannot locate it, contact us so that we can assist you with the next steps.

Damaged Packages

If your order arrives damaged, please contact us at info@themaplegents.com as soon as possible after delivery. Please include your order details and clear photographs of the damaged package and product where possible so that we can review the issue.

Changes and Cancellations

To cancel your order, please contact us at info@themaplegents.com within 1 hour of placing your order. After this period, cancellation may not be possible if processing has started.

Once an order has been processed, it cannot be cancelled. For full details, please see our Cancellation Policy.