Privacy policy

This Privacy Policy describes how The Maple Gents, operated by Nora Ecom Valley ("The Maple Gents," "we," "us," or "our"), collects, uses, stores, and discloses your personal information when you visit our online store, make a purchase, contact us, or otherwise use our services (collectively, the "Services").

We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

1. Business Information

The Maple Gents is operated by:

Company Name: Nora Ecom Valley
Store Name: The Maple Gents
Registration Number: 80607152
Business Office: Tijnjedijk 19, Leeuwarden, Friesland, 8934 BT, Netherlands

The Maple Gents operates an online store serving customers in Canada.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

We may collect the following categories of personal information:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address.
  • Order information, including products purchased, order history, returns, refunds, cancellations, and other transaction details.
  • Account information, where customer accounts are available, including login and account details.
  • Payment information, which is processed securely by our payment service providers. We generally do not directly store complete payment card information.
  • Customer support information, including information you provide when contacting us about an order, product, complaint, return, refund, or other request.
  • Device and usage information, including your IP address, browser type, device information, pages viewed, interactions with our website, and similar technical information.
  • Marketing preferences, including whether you have chosen to receive promotional communications from us.
  • Cookies and similar technologies, as described below.

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to communications, complete a form, or contact us.
  • Automatically when you browse or interact with our website, including through cookies and similar technologies.
  • From service providers that help us operate our store, process transactions, prevent fraud, analyze website performance, or provide other business services.

4. How We Use Your Personal Information

We may use your personal information to:

  • Process, manage, and fulfill your orders.
  • Arrange shipping and delivery.
  • Process payments, refunds, returns, and cancellations.
  • Provide order confirmations, shipping updates, and other transactional communications.
  • Create and maintain customer accounts where applicable.
  • Respond to questions, requests, complaints, and customer service inquiries.
  • Detect, investigate, and prevent fraudulent, malicious, or illegal activity.
  • Maintain the security and functionality of our website.
  • Improve our website, products, services, and customer experience.
  • Understand how customers interact with our website.
  • Maintain appropriate business, financial, and transaction records.
  • Comply with applicable legal, regulatory, tax, accounting, and reporting obligations.
  • Send marketing or promotional communications where permitted by applicable law and where any required consent has been obtained.

We do not use your personal information for purposes that are materially different from those described in this Privacy Policy unless permitted by law or we provide appropriate notice.

5. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information in connection with providing its e-commerce platform and related services. Information you submit through our store may therefore be processed by Shopify and its service providers.

Shopify's handling of personal information is also subject to its applicable privacy practices and policies.

6. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business and provide our Services.

Recipients may include:

  • Shopify and ecommerce technology providers.
  • Payment processors and financial service providers.
  • Shipping, logistics, fulfillment, and delivery providers.
  • Suppliers or fulfillment partners where necessary to complete an order.
  • IT, hosting, cloud, security, and technical service providers.
  • Analytics and website performance providers.
  • Customer service and communications providers.
  • Professional advisers, including accountants, auditors, insurers, and legal advisers.
  • Government authorities, regulators, courts, or law enforcement agencies where disclosure is required or permitted by law.

We may also disclose information as part of a legitimate business transaction, such as a merger, acquisition, restructuring, financing, or sale of some or all of our business assets, subject to applicable legal requirements.

We do not sell customer personal information to third parties for their own independent marketing purposes.

7. Payment Information

Payments made through our store are processed using authorized payment service providers.

Payment providers may collect and process information necessary to complete your transaction, such as payment card or account information, billing details, and transaction information.

Your payment information is handled according to the security standards and privacy practices of the relevant payment provider.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, and provide relevant functionality.

Cookies may include:

  • Essential cookies, required for core website and checkout functionality.
  • Functional cookies, used to remember preferences and improve your experience.
  • Analytics cookies, used to understand how visitors interact with our website.
  • Advertising and targeting cookies, where applicable, used to understand browsing activity and interests, measure advertising performance, and provide advertising that may be more relevant to you.

Advertising and targeting cookies may be placed by us or by third-party advertising and marketing service providers. Information collected through these technologies may be shared with those providers in accordance with applicable privacy laws and your consent choices.

Where consent is required by applicable law, non-essential cookies will be used in accordance with your consent choices.

You may also control certain cookies through your browser settings. Blocking some cookies may affect the functionality or availability of certain website features.

9. Marketing Communications

We may send promotional emails or other marketing communications when you have provided consent or when otherwise permitted under applicable law.

You can unsubscribe from marketing emails at any time by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer service requests.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it where reasonably practicable and required by applicable law.

11. International Data Transfers

Although our business office is located in the Netherlands and our store serves customers in Canada, some of our service providers may process or store personal information in other countries.

As a result, your information may be transferred to or processed in jurisdictions outside your province, territory, or country of residence.

Where required, we take appropriate measures to ensure that personal information transferred internationally receives an appropriate level of protection in accordance with applicable law.

Information processed in another jurisdiction may also be subject to lawful access by courts, law enforcement agencies, or governmental authorities in that jurisdiction.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Withdraw consent where our processing relies on your consent, subject to legal or contractual restrictions.
  • Request information about how your personal information has been used or disclosed.
  • Request deletion or another form of handling of your information where provided by applicable law.
  • Submit a complaint or concern regarding our privacy practices.

Some rights may be subject to exceptions or limitations under applicable law.

To exercise an applicable privacy right, please contact us using the contact information provided on our website. We may need to verify your identity before completing certain requests.

14. Children's Privacy

Our Services are intended for general audiences and are not directed toward children.

We do not knowingly collect personal information from children contrary to applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party services. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, or applicable legal requirements.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, our handling of your personal information, or wish to exercise an applicable privacy right, please contact us through the contact details provided below:

Customer Support:

  • Monday to Friday: 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 12:00 pm
  • Sunday: closed